Welcome to the Q&A page of Afidano. Here, we address some common questions to provide you with the information you need. If you have additional inquiries, feel free to contact us at info@afidanoshop.com.
Q1: What type of wood is used in your humidors?
A: We take pride in using premium materials for our humidors. The primary wood used is Spanish cedar. Spanish cedar is renowned for its natural moisture-regulating properties and its ability to enhance the aging process of cigars.
Q2: How does the fingerprint lock work?
A: Our humidors feature a state-of-the-art fingerprint lock for added security. You can easily program your fingerprint into the lock system, providing quick and secure access to your cigars. It adds an extra layer of exclusivity and ensures that only authorized individuals can open the humidor.
Q3: Can I control the humidor with a mobile app?
A: Absolutely! Our humidors come equipped with app control functionality. Using the dedicated mobile app, you can monitor and adjust humidity levels, receive notifications, and manage your humidor's settings from the convenience of your smartphone. It's a modern and user-friendly way to customize your cigar storage experience.
Q4: How often do I need to refill the water in the humidor?
A: The frequency of water refilling depends on various factors, including the size of the humidor, external environmental conditions, and the number of cigars stored. On average, users may need to refill the water reservoir every [time frame]. Our humidor is designed to prompt you when it's time for a refill, ensuring that your cigars are always stored in optimal conditions.
Q5: What is the warranty on your humidors?
A: We stand behind the quality of our products. Our humidors come with a 2-year warranty, guaranteeing that they are free from defects in materials and workmanship. Please refer to our Warranty page for detailed information on warranty coverage and how to make a warranty claim.
Q6: Do you ship internationally?
A: Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination. For detailed information about international shipping, please refer to our Shipping & Delivery page or contact our customer service team.
Q7: How do I clean and maintain my humidor?
A: Proper maintenance is crucial for preserving the quality of your cigars. We provide detailed instructions on cleaning and maintaining your humidor in our Care and Maintenance Guide included with your purchase. Additionally, you can find useful tips on our website's Resources section.
Q8: Can I customize the interior layout of the humidor?
A: While our standard humidors come with a well-designed interior layout, we also offer customization options for certain models. Contact our customer service team to discuss your specific requirements and explore available customization options.
Q9: Are your humidors suitable for long-term cigar storage?
A: Absolutely! Our humidors are designed with the longevity of your cigars in mind. The use of Spanish cedar, precise humidity control, and advanced features make them ideal for both short-term and long-term cigar storage. Follow our guidelines for optimal storage conditions to ensure the best results.
Q10: How can I reach customer support?
A: For any additional questions or assistance, our customer support team is ready to help. Please reach out to us via email at info@afidanoshop.com, and we'll respond to your inquiry promptly.
Thank you for choosing Afidano!
